It has come to light that over the past week some Mayo GAA supporters are experiencing problems with their attendance not being recorded on their Croke Park season ticket account for the Mayo v Cork match which took place last Sunday 16th in Mc Hale Park, Castlebar.
Unfortunately there seems to be a problem with records of attendance for this match (as well as the Kerry match at Mc Hale Park) for a large number of Mayo season ticket holders. This only applies to the Croke Park season ticket. Cáirde Mhaigheo season ticket attendances are not recorded.
Mayo Club ’51 would advise any Croke Park season ticket holders to check their account as soon as possible, and anyone who finds that their whose attendance record has not been updated correctly to e-mail firstname.lastname@example.org immediately from the email account connected with your season ticket(s). It is your responsibility to check your attendance after every game, and any problem with your attendance record needs to be reported within 10 days of the match being played which means that you only have until Wednesday 26th March to report any problem with the Cork game. If you don’t get a response within the day, follow up with a phone call (the Croke Park telephone number is 01 8363222 and ask to speak to someone in the GAA season ticket department).
Usually, if there is a problem with season tickets being scanned or attendance records being updated, we here at Mayo Club 51 have always found the season ticket office in previous years, to be very helpful.
The 10-day rule is, as we understand, a relatively new addition to the season ticket T & Cs, and unfortunately, according to the GAA Season ticket office, season ticket attendance records for the Mayo v Kerry match in Mc Hale Park on the 9th of March cannot be rectified because of this rule, as per the T&C’s below:
39. In order to track attendance the GAA Season Ticket holder will be required to enter each match via the Season Stile, a designated stile at each venue. The GAA Season Ticket must be scanned or recorded in the Season Stile in order to register attendance and help to guarantee access to an All-Ireland Ticket.
40. For some fixtures where a sell-out is anticipated you will be required to pre-print a print at home ticket via the Internet, at no additional charge. In such an event you will need the print at home ticket and your Season Ticket to gain entry to the venue, and you will need to ensure that your print at home ticket is scanned at the Season Stile.
41. It is the responsibility of the Season Ticket holder to ensure that they enter through an appropriate Season Stile and that their attendance is recorded. Season Ticketholders are advised to arrive at the ground at least 20 minutes prior to throw-in to ensure that they have adequate time to enter through the Season Stile and that their attendance is recorded correctly.
42. If a Season Ticket holder wishes to challenge a record of attendance, only queries sent via email from the account holders email address to email@example.com no later than 10 days after the fixture in question, will be considered.
43. Full details on the location of the Season Stile at each venue will be available on GAA.ie.
44. Only one Season Ticket per person will be scanned or recorded at the Season Stile. The presentation of multiple Season Tickets is not permitted and the GAA reserves the right to cancel all and any Season Tickets presented in that manner.
(Extract above from the Season Ticket Terms & Conditions.)
To minimise the risk of any problems occurring with your attendance record, Mayo Club ’51 would suggest that all supporters to arrive early for a match, and take your time at the style to make sure that your season ticket is scanned properly and ensure that you hear a “beep”. This is especially so if you have Juvenile tickets to be scanned with your kids, it can happen that the Juvenile tickets will not be scanned correctly.
We welcome all feedback and participation, so if you have any ideas or suggestions and would like to contribute to the group, drop us a line - we’d love to hear from you. Follow us on Twitter.